(214) 975-3910
(214) 975-3920

Our Approach to Customer Service

Physicians

Physicians/Offices:

Our team provides health care providers with custom-tailored, efficient processes to seamlessly integrate into existing workflows with minimal effort. Our Account Specialists follow up with prescribers monthly to review how processes are working. By tracking our efforts, we ensure providing the most proactive approach for each office. Additionally, our devoted pharmacists are available around-the-clock to discuss formulation additions or changes to best meet the needs of your patients.

Insurance Providers

Insurance Providers:

Our products are covered by most prescription insurance plans and ship for free from our pharmacy directly to your patient's home within 24-72 hours. Our processing team is experienced working with multiple insurance providers. Their expertise means you spend less time dealing with insurance companies and your patients receive their prescribed care.

Patients

Patients:

Patient care is our top priority. Our lab utilizes precise, calibrated equipment to safely and accurately compound or specialty customized formulations for each patient, as prescribed by their physician. Prescriptions are processed and delivered once the patient has spoken with the pharmacy team and fully understands the medication and its delivery. Patients receive details related to their care plan and follow-up calls from our pharmacy team during the use of their prescription to ensure their safety and satisfaction. We are focused on achieving some of the highest fill rates in the industry- ensuring patients receive the care their doctor prescribed.